Refund and Returns Policy

Effective Date: November 30, 2024

We want you to be completely satisfied with your purchase from TrendGlows. However, if for any reason you are not happy with your order, we offer a straightforward and flexible return and refund policy.

Return Eligibility
You may return any item within 30 days of receiving your order for a refund or exchange, provided the following conditions are met:

  • The item is in its original condition, unworn, and free from any damage.
  • The item is in its original packaging with all included accessories or certificates.
  • You must provide proof of purchase, such as your order confirmation or receipt.

Return Process
To initiate a return, please contact our customer service team at info@trendglows.site or call (201) 200-0860. Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item. Please ensure the item is securely packaged to prevent damage during the return shipping process.

Refunds
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges
If you would like to exchange an item for a different size or style, please contact us and we will assist you with the exchange process. The item must be returned in accordance with our return policy, and we will cover the shipping costs for the exchange.

Non-Refundable Items
Certain items are non-refundable, including custom or personalized products, clearance or sale items, and gift cards. Please check the product details before placing your order.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. In these cases, we will cover the return shipping costs.

If you have any questions or need assistance, feel free to contact us at:
Email: info@trendglows.site
Phone: (201) 200-0860
Address: 9 Stevens Ave, Jersey City, New Jersey (NJ), 07305